Patient Resources

Yes, all visits require an appointment. Please call us at (580) 630-5071 between 8 am and 5 pm, or use our Contact Form to request an appointment.

Yes, a doctor’s order is required. If you’re using insurance, check with your provider to confirm if a referral is necessary and ensure we are included in your plan.

It is our policy to verify & update patient demographic information each time you visit. As such, you may be asked to update any new information during the check-in process. If you have had any recent demographic changes such as address, phone number, insurance provider, etc. We ask that you provide that information at check-in.

Yes, we send appointment reminders as a courtesy via text, email, or phone. However, it is your responsibility to keep track of your scheduled appointments.

No. If you are uninsured, we offer a straightforward cash pay program for self-pay patients.

We will verify your benefits prior to your first visit. Understanding your benefits associated with your particular plan is vital to knowing your out-of-pocket expense. All co-pays, deductibles, and co-insurances, will be collected at the time of service. Once the claim is processed by your insurance, we will bill (or refund if necessary) any remaining balance. It is your responsibility to make sure that we have your most current insurance information. If you change or add an insurance policy, you must make our staff aware and present a new insurance card prior to your appointment. Any balances not paid by your insurance carrier are your responsibility and payment is due upon receipt of your billing statement.

We have a contractual obligation (with your insurance company) to collect your deductible, co-pay, and co-insurance. We will collect these at the time of service. Our office does not bill deductibles, co-pays, or co-insurance. These payments are the patient’s responsibility and are due at the time of service. We cannot waive co-pays, deductibles, or coinsurance, for non-covered services defined as patient responsibility under the terms of our contract with various health plans.


For our patients with no Medical Insurance Benefits, Preferred Diagnostic Imaging requires full payment prior to their appointment.

Your results will be reviewed by our radiologist and sent to your referring physician within 24–48 hours.

Your physician will contact you with the results and discuss the next steps in your care.

Please arrive 30 minutes prior to your appointment. Appointment times are reserved specifically for each of our patients. Late arrival impacts your own appointment and the appointments of others. If you are running late, please call our office well ahead of your appointment time so appropriate accommodations can be made.

We accept most insurance plans & payment by cash, check, Visa, MasterCard, Discover, and American Express. We do not accept Care Credit.

A $40 fee applies to checks returned for insufficient funds.

In the event a bill goes unpaid and no prior arrangements have been made with our office, your account will be turned over to a collection agency after 120 days. Patients may not be seen for any additional scans if they have an outstanding account unless special arrangements have been made. If you have difficulty paying your bill, please contact our office. We will make it a priority to help you with a payment that works for you.

Please let us know if you are having difficulty paying your account in a timely fashion. Preferred Diagnostic Imaging may be able to help by setting up a payment plan based on your financial needs. Our billing office is available Monday - Friday from 8 am to 5 pm to assist you in satisfying your financial obligation. Direct all your billing questions to (580) 630-5071 and ask to speak to a billing specialist.

Your records are handled with strict confidentiality in full compliance with HIPAA regulations and will not be released without your explicit consent.